General Terms of Sale


Orders can be sent by fax, mail, email, online or made directly by telephone to our sales department.

All telephone orders need to be confirmed in writing to eliminate any misunderstanding.



Please feel free to request a special volume or contract price where relevant.

Prices are fixed, but may be changed without prior notice due to variations in the manufacturers’ prices or currency fluctuation.

The prices quoted do not include tax or delivery costs.



There is no handling fee for online orders.



The invoice value is due and payable 30 days after the date of shipment. If payment is not received by the due date, the 10% interest charge will apply. If the customer has not made the required payment within the 30 days, Aourow may suspend all current orders without prejudice to any other action.



Aourow reserves the right of ownership of all goods supplied until payment of the invoiced amount has been paid in full.



Any goods returned must be covered by a formal agreement between Aourow and the purchaser.

This agreement must be arranged within 7 days of the original invoice date otherwise the claim will not be accepted.

Goods are always returned at the purchaser’s expense and own risk.

The goods must be returned in the original packaging in re-sell-able and must not have been subjected to any modification.

Any return accepted by aourow will have a credit note raised which will be made payable to the purchaser.

For damaged or faulty goods, the credit will be raised for the value of the goods.

Where goods are returned for other reasons, a 25% restocking fee will apply.



Products are transported at the risk of the client, whose responsibility is in the event of damage or missing items, to make all the necessary reports in writing and send it to us within 7 days of receiving the goods